SAFETY
Crisis Detection Protocol
Deep Lane is a mental training tool for swimmers. It is not therapy, medical care, or a crisis service, and it is not a substitute for professional mental health care.
Every message is screened first
Before any AI response is generated, each message you send to the AI Coach is checked on our servers for language suggesting self-harm or suicidal thinking, disordered eating, or an unsafe adult in your sport. Two layers run: a keyword and pattern check that runs on our own servers and does not depend on anything else working, and an additional AI screen on top of it. If either flags a message, the coaching model is never reached — you get crisis support instead.
What happens if a message is flagged
Normal coaching is interrupted. Instead of a mindset exercise, you receive an immediate response that encourages you to talk to a parent or another adult you trust right now, along with crisis resources:
- United States: call or text 988 (Suicide & Crisis Lifeline)
- Outside the US: findahelpline.com lists local options
Flagged messages are stored with your other messages and marked as flagged. They are excluded from later Aura conversation context and are never used for marketing or profiling. We may look at a flagged message only to check that the safety screen is working correctly, never to contact you. They are deleted with your account.
If you are in immediate danger
Call your local emergency number right away. An automated system cannot keep you safe — a real person can.
You are talking to an AI
The AI Coach is an AI language model, not a licensed sports psychologist, therapist, or human coach. Users under 18 see regular in-chat reminders of this.